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Duram Industries Pty Ltd ("Duram") takes care to respect the privacy of its online visitors. Duram staff are accountable to comply with the privacy principles contained in this statement. This policy statement applies to all user of and visitors to this website. This statement is part of Duram's general commitment to privacy and the National Privacy Principles. The extent and type of information collected from you on this website depends on your use of the site. Non-Personal Information.

If you visit this website and read or download materials, such as information concerning our products and services, the information we receive is statistical only and will not be used to identify you personally. This website makes some use of data that only indirectly identifies users and browsers. In the following circumstances: Computer Information - to enable communication between your computer and the server hosting this website, it is necessary that your web browser provides your computer's network address, so that our web server can address its replies back to the correct machine. In addition, the browser type and operating systems that you use may also be recorded. This information will never be used by Duram to personally identify you. Navigation and Click-Stream Data - browsing this website generates a "foot-print" or trail of the pages you have visited, the amount of data transferred and the time and duration of access. This information is recorded against the network address supplied by your web browser. This information will never be used by Duram to personally identify you. Cookies - a cookie is a small text file placed on to your computer when you visit a website. Cookies are used to enhance the online experience - for example, "session cookies" are created at the beginning of the user's search session and discarded at its conclusion. The cookie is not used to collect or store information about the user, only to allocate a temporary identifier to the search session. Without the session identifier, the user might lose the entire search context each time a new page is visited during a session.

Most web browsers recognise when a cookie has been offered or placed on your computer. Most web browser software enables you to decide whether you wish to reject or accept the cookie. Check with your software supplier if you are not sure. If cookies are disabled, you may find this website provides less than desirable functionality and speed, for the reasons described above.

Duram does not use cookies to identify you personally, to connect your personal identity with your computer address or to track the navigational or browsing habits of identified visitors.

Storage Retention Use and Disclosure - apart from enabling our respective computers to communicate with one another, the information referred to above may be collected and recorded in logs which are archived for use by our website manager. The statistics generated by the collection of this information helps us to improve our website from time to time and to make it more interesting and relevant to browsers. It may also help us assess needs and preferences for various services or products we offer. In some circumstances we may use the statistics generated from the collection of the abovementioned information to promote our goods and services or to stimulate further research. No information collected in the abovementioned manner will be linked to your name, address or other identifier and Duram may therefore disclose it to third parties to assist it with marketing or its management of this website and its other information technology.

Personally Identifiable Information

As a general rule, information that can directly identify an online visitor is collected at this website only when offered by the visitor voluntarily and on an informed basis. If you respond to any of the various invitations to email contained in this website you are notified of the following matters

a) Your personal information is collected by Duram. You can contact us by email at enquiries@duram.com.au, or by writing to us at 51 Prince William Drive Seven Hills 2147 or by phoning on (02) 9624-4077
b) You have a qualified right of access to the information we hold. The right is "qualified" because in some cases we may be entitled or even obliged not to provide access;
c) The purposes for which the information is collected is to enable us to respond to your enquiry or to provide the goods or services you have requested; or to keep you informed of similar product and service offerings
d) Duram may disclose your personal information to third party providers of services such as IT and database management services, to our legal and other professional advisers, to related companies within our group and to a third party who may be interested in buying the company, its business or a part of it;
e) Aside from contract law principles that make it necessary for us to collect and keep information about those with whom we transact business, and tax laws that require us to maintain records for tax purposes, there are no laws that require us to collect your information; and
f) If you do not provide us with all the information or part of the information we may not be able to respond to your enquiry.
g) Should you provide your contact details, unless specifically advised otherwise Duram may contact you to advise you of special offers or discounts on related products and services for an undisclosed period of time.

Further Information and Complaints

If you would like further information or if you wish to make a complaint about the collection or use of information via this website, please contact Duram at the following address:
Ira Rosenthal Phone Tel: (02) 9624-4077 Fax (02) 9624-4079 Email address: mail@duram.com.au



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